Emergency Communications Operator I Position

The City of Grand Rapids is hiring a full-time Emergency Communications Operator I to join the Grand Rapids Police Department. See the full job description below and how to apply. The application deadline is Thursday, April 28th at 11:59 p.m.

Nature of Work

The purpose of this job is to manage 9-1-1 emergency and non-emergency calls for service from the public requesting police, fire, or medical assistance. The work includes: gathering, classifying, and supplementing essential information from the caller and entering it into the Computer-Aided Dispatch (CAD) system.  Dispatching police officers to calls for service and providing support to responders in the field.  Maintaining and processing queries, departmental records, and communications using the Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems.

  • The work schedule consists of three 12-hour shifts and one six-hour shift per week with a two-week rotation and every other weekend off. As a 24/7/365 operation, it requires work on various shifts, weekends, holidays, and mandatory overtime as assigned.
  • The starting salary ranges from $45,127 to $57,516 annually.
  • After successful completion of required training, employees will test for promotion to the Emergency Communications Operator II position with a salary range of $51,146 to $65,277.

Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  • Processes requests for assistance from the public and dispatches calls for service to appropriate units and maintains the status of emergency responders using a Computer Aided Dispatch (CAD) system and radio system.
  • Obtains and verifies incident information from callers through verbal, text, and telecommunications devices for the deaf (TDD) conversations in accordance with established protocols, utilizing 9-1-1 telephone equipment, Computer-Aided Dispatch (CAD), and Geographical Information System (GIS) mapping systems.
  • Accesses and maintains information from Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems
  • Monitors assigned channels and communicates with emergency responders using two-way radio equipment
  • Maintains records and prepares reports
  • Performs related work as required

Minimum Training and Experience

  • High school diploma (or GED equivalent)
  • Possess good moral character
  • Possess good reading, writing, and typing skills
  • Be at least 18 years of age
  • Possess a valid driver’s license
  • No related work experience; Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

How to Apply & Hiring Process for the Emergency Communications Operator

Interested candidates should apply online, then they must pass each step to continue in the process.

  • Application Review
  • Online Assessments
  • Behavioral
  • Computer simulation
  • Cognitive
  • Background Check
  • Interview
  • Job Shadow
For Additional Information

Contact the department by phone at (616) 456-3301, or by email at dispatchinfo@grcity.us or grpdrecruiting@grcity.us for questions and comments.

GR Emergency Communications Operator I Position